Maintenance
A 1060 NetKernel maintenance agreement provides access to new versions of NetKernel
for your perpetual license.
(Annual and three-year licenses include extended maintenance).
NetKernel releases use a three-digit number system.
The first digit is the major release number.
A change in major release indicates comprehensive differences between NetKernel versions.
The second digit is a minor release number.
A change in minor release number indicates
new features or updates to current features.
The third digit indicates a maintenance release.
A maintenance release is a full product release with bug fixes.
All users should use the highest maintenance release
of a particular product (major/minor) release for reliability.
| Feature |
Basic |
Standard |
Extended |
Comments |
| Kernel Updates |
Yes |
Yes |
Yes |
Kernel updates are rare and while they can
be applied manually we usually release a full product
maintenance update to distribute kernel fixes.
|
| Maintenance Updates |
Yes |
Yes |
Yes |
A bug fix release.
Does not introduce
new features or capabilities.
|
| Minor Upgrade |
No |
Yes |
Yes |
Provides enhanced or
new features (such as a new scripting language).
|
| Major Upgrade |
No |
No |
Yes |
A major update (such as NetKernel 3 to NetKernel 4)
providing a significant set of enhancements
and requires application migration.
|
| Upgrade Consultation |
No |
Yes |
Yes |
During an upgrade consultation we will review the current revision level of your
NetKernel installation and advise you as to whether you would seen any benefit
from a particular upgrade (or any type).
|
| Method of contact |
Email |
Email |
Email
Telephone |
|
Basic Maintenance
Basic maintenance is free to all NetKernel users under both the open-source
and commercial licensing.
Simply register for the Basic Maintenance agreement
and we will notify you of any maintenance releases
via email.
Standard
Standard maintenance is designed for mature applications that will
not be moved to a new version of NetKernel.
You will be notified of new releases of NetKernel within your
series (such as the NetKernel 3.x series)
Extended
An extended maintenance agreement will ensure you are current with
the latest release of NetKernel.
We will contact you by email or telephone (your choice) and we will
discuss the changes and how they may impact your application.
Please contact a
representative
to select a support plan to match your needs.
