Support Subscriptions
We help our customers rapidly deliver high-quality business applications, reduce cost and complexity
throughout the application lifecycle, and achieve a higher level of productivity and quality from
developerment to the data-center. We are able to provide a world-class service and support experience by employing the
experienced development team which brought you NetKernel.
Development Support
Free Support
Evaluate our high quality of service free for 90-days.
Just register
on the NetKernel Portal to start your complementary support plan
now.
Designed for software development teams that require technical support assistance
during the development and testing phases of an application.
1060 technology experts will provide “best practice” guidance on the use of NetKernel
and its library modules. Priority bug fixes and fast-track enhancement consideration is offered.
Developer support covers a per project basis. Support incidents may be reported via phone or email.
Developer support is available for cover of development projects on
both NetKernel Standard Edition and NetKernel Enterprise Edition.
We offer three levels of support tailored to the differing needs of projects:
| Level |
Channels |
Incl. Incidents |
Response |
Work-around |
Fix |
Auth. contacts |
Fast-track Enhanc. |
Desktop Support |
| Bronze |
portal |
8 |
36h |
4d |
next release |
1 |
no |
no |
| Silver |
portal |
16 |
24h |
2d |
next release |
2 |
no |
yes |
| Gold |
portal/ phone/IM |
24 |
12h |
1d |
2d |
4 |
yes |
yes |
Production Support
Designed for taking your application into production and providing assurance throughout it's lifecycle.
Production support is designed to provide you with the welcome peace of mind you demand.
Production support is available for NetKernel Enterprise Edition.
| Level |
Channels |
Incl. Incidents |
Response |
Workaround |
Fix |
Auth. contacts |
| Bronze |
portal / phone |
4 |
24h |
2d |
next release |
1 |
| Silver |
portal / phone |
12 |
12h |
1d |
next release |
4 |
| Gold |
portal / phone |
24 |
2h |
1d |
2d |
8 |
Pricing
Our latest pricing and detailed breakdown is published here*.
* - Registration Required
Support
