Support
NetKernel is robust and proven in enterprise settings.
Whether in a telecom, powering a mission critical web site,
providing ESB services for large scale integration systems
or as a node in a distributed system,
NetKernel is proven to be very reliable.
Prudent organizations wrap their NetKernel application
deployment with a support agreement
providing access to our passionately dedicated
customer support team.
System Assurance
Whether you are a commercial licensee or building an
open-source project, elect a support agreement to
assure that you project is completed on time and runs
smoothly.
| Feature |
Standard |
Complimentary |
| Access |
Email |
Email |
| Response |
Email |
Email |
| Remote Access Support |
Available with special arrangement |
No |
| Number of support requests |
Unlimited |
Unlimited during complimentary 30-day period |
Access to support services are provided via email
and a response to an incident report is made
via email.
(Telephone access is available by special arrangment)
A response to an incident report is made within the service level response times (see below).
With a remote access support agreement we will connect directly to your NetKernel
installation and provide live diagnostics, maintenance and service.
The response time for each level of support depends on the service level agreement
and the severity of the reported issue.
| Severity |
Standard |
Complimentary |
| Critical |
1 day |
1 day |
| Major |
1 day |
1 day |
| Minor |
1 day |
2 days |
| Cosmetic |
2 days |
2 days |
* All response times are in business-hours or business-days.
Please contact a
representative
to select a support plan to match your needs or register
for complimentary support below.
|
|
|
|
Free NetKernel Evaluation Support
Registering for NetKernel evaluation support entitles you to 30 days
of free assistance with the setup, learning and practical deployment of NetKernel.
After you submit your registration we will send you a confirmation email message with
your support ID and a link to activate the support period.
(Any information you supply will be used in conformance with our privacy policy) |
|
|
|
|
